Navigating Debt Collection: USA Success Stories

Collecting debt is always a daunting task, especially when dealing with debtors in a foreign country. Luckily, you’ve discovered Expert Planet, where a vast network of international debt collection professionals stands ready to assist you. With our experts by your side, your chances of success are greatly enhanced. Explore real cases below, showcasing how our experts have helped users successfully retrieve their payments in the USA.

Lee VandenHeuvel
Top Debt Collection Expert in the USA

President of Ross, Stuart & Dawson, Inc., one of 28 agencies that obtain Certified Agency status through the CLLA. Serving clients in the Credit and Collection industry since 1997. Our mission is to provide world-class service to our clients and become an integral part of their credit and accounts receivable processes.

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Case 1

Debt Amount: 49,455 USD
Age: 1 year 8 months

The debtor was not in bankruptcy but refused to pay the outstanding balance. Faced with this situation, the creditor turned to Lee VandenHeuvel at Expert Planet for assistance. After a thorough review of all the documents, Lee VandenHeuvel promptly initiated the process and sent the initial demand to the debtor.

However, the debtor showed no intention of settling the debt. At this point, Lee VandenHeuvel had to recommend pursuing legal action against the debtor, despite the fact that the litigation costs would amount to 35% of any funds recovered. The creditor reluctantly agreed, realizing that this was the only viable option to recover the owed money. Subsequently, Lee VandenHeuvel transferred the case to a local counsel in the USA to handle pre-suit demands. Within approximately two months, the summons and complaint for the case were successfully served. After six months of waiting, the creditor finally received the repayment.

Case 2

Debt Amount: 9,487.2 USD
Age: 3 years

Lee helped one creditor successfully recover a 3-year debt in September. The debtor refused to pay the balance by finding various excuses, and the creditor tried to push the debtor by sending them tons of emails, however, never got a response. At the end of 2021, the creditor came to Expert Planet and consulted Lee.

After being entrusted with this case, Lee immediately started to contact the debtor. During the process, whenever there was any progress, Lee would update the collection record in the system so that the creditor could know it in real time. Even though there is a time difference between China and the US, Lee never failed to reply to the creditor’s messages within 24 hours.

With continuous efforts from Lee and his team, the debtor finally agreed to repay the debt in March 2022. As the debtor made the payments in installments, Lee kept a close eye on the debtor to make sure they paid the money on time each month. In September 2022, the last payment was received by the creditor and this 3-year debt issue finally came to an end. Lee’s professionalism in dealing with the case was highly praised by the creditor.

Debt Amount：17,047.28 USD
Age：1 year 3 months

The goods were shipped to the United States in January 2023. However, the debtor received the goods via a private delivery service for designated freight but failed to complete the payment to the creditor. Subsequently, they consistently claimed there were issues with the goods and refused to settle the outstanding balance.

Facing this situation, the creditor sought assistance from Lee VandenHeuvel, an expert in debt collection on Expert Planet. Upon taking on the case, Lee’s team had initiated numerous email and phone contacts in an attempt to reach the debtor. After persistent efforts, Lee finally established communication with the debtor. However, the debtor insisted on claiming that the creditor had supplied faulty parts and would provide evidence to support their claims. However, the debtor ceased communication without providing any proof despite Lee’s repeated attempts to reach them.

Persistent in his pursuit, Lee continued to engage with the debtor, applying increasing pressure, and even considering legal action. After approximately a month, Lee’s team successfully established contact with the debtor’s attorney. The attorney proposed a settlement offer of USD 5000, which Lee accepted on behalf of the creditor to avoid potential lawsuit expenses.

Thanks to the diligent efforts of Lee and his team, the creditor received the collected debt amount of USD 5,000 in early April